Office 365 outlook help number archive#

When scrolling through a folder with a large number of messages, the web client may require some time to show you the messages within the folder listing.

You will need to select a smaller range of messages. If the range of messages you are attempting to select is large, you may not be able to select them. Note: During our testing, we have noticed inconsistencies when attempting to use CTRL or Shift-click actions to select the desired email messages.

If you want to move/copy a sub-set of emails to another location, you can use the CTRL or Shift-click actions to select the desired email messages.

Outlook not responding, stopped working, freezes or hangs.

'Outlook not responding' error or Outlook freezes when you open a file or send mail.

Important: Do not quit out of the application until you have verified the move/copy command has completed. There may be times when you will need to wait a certain amount of time before the move/copy completes.

When moving/copying folders/emails to another location, or downloading a large mailbox, be patient.

A folder (including all emails) can only be moved to another location.

Top of Page Important considerations when managing folders/emails

You can even create a new folder to move the subfolder into by right-clicking the parent folder you want and clicking Create new subfolder.

Or click Cancel to close the move folder window without moving the folder. Click the folder you want to move to and click Move.

Right-click the folder you want to move and click Move.Р В РІР‚СњР В РІР‚С› window will pop up that you can use to choose what folder to move the folder into.

Click the folder you want to move and drag it to where you want it - this action can only be used when moving the folder to a sub-folder - you cannot move it with the intention of sorting the folder listing (sorting is preset and cannot be overwritten).

Important Note: It is recommended you not create sub-folders under your Inbox.

Type the name you want to use for this folder.If you want a top-level folder (a folder at the same level as your Inbox), you would use your mailbox as the parent folder. To create a new folder, right-click the parent folder you want to create the new folder in. For example, you can create a folder for a specific project, or for all messages sent by a particular person, or all messages sent to a distribution group that you're a member of. You can create additional folders to organize your messages any way you want.

Office 365 outlook help number archive#

If it is, you can use it to assign a retention or archive policy to messages in the folder.

Assign policy This feature may not be available to you.

Mark all as read Marks every item in the folder as read.

You can also move a folder by clicking it and dragging it to where you want it.

Move Opens a window where you can select a folder to move this folder to.

Add to Favorites Adds the current folder to your Favorites.

Empty Deletes everything in the folder, including any subfolders.

Delete will move the folder to the Deleted Items folder. You can't rename the default folders, such as the Inbox folder.

Create new folder Use this to create a new subfolder in the folder you right-clicked.

Most of what you can do with a folder will be found in the right-click menu. Note: default folders cannot be renamed/deleted. You may see other folders that have been created by your administrator.

Clutter Clutter helps you move low priority messages out of your Inbox so that you can easily scan for important messages.

You must use Outlook to create or edit items in this folder. Learn about junk email and phishing has more information about your Junk Email folder.

Junk Email Messages that have junk email characteristics but that aren't blocked by a spam filter before they reach your mailbox will automatically be moved to this folder.

Deleted Items When you delete a message, it's moved to the Deleted Items folder.

Sent Items By default, a copy of every message you send is put in your Sent Items folder.

You can come back to the message later to continue editing it, and then send it.

Drafts If you create or respond to a message, but can't finish it right away, it will automatically be saved to your Drafts folder.

Inbox Incoming messages arrive in your Inbox unless you've created an Inbox rule to redirect them to another folder, or they're identified as junk email.

Your account starts with these default folders: